ELECTRIC MOTION grants a contractual warranty of a determined duration depending on the product, which will be communicated to the purchaser with the list of products. The starting point of the guarantee will be fixed by the date of departure of your EM model.

Subject to ELECTRIC MOTION’s responsibility being recognised by ELECTRIC MOTION or demonstrated by the purchaser, it is expressly agreed between the parties that ELECTRIC MOTION’s responsibility is strictly limited, at ELECTRIC MOTION’s discretion, to the obligation to replace or reimburse the non-conforming vehicles.

The warranty is activated at the time of purchase of the motorbike by the first buyer. The EM bike must be registered through your ELECTRIC MOTION dealer. The proof of purchase and the VIN number associated with the motorbike (on the invoice) must be provided.

If a bike is not registered, the warranty will start from the factory date (ELECTRIC MOTION, Vendargues) as follows:

Nevertheless, the serial number and the purchase invoice must be sent to ELECTRIC MOTION in the event of a warranty claim.

The EM warranty applies to the vehicle. Consequently, the transfer of its ownership does not modify the conditions of application of this warranty. Nevertheless, ELECTRIC MOTION must be informed of the change of owner for the warranty to be valid.

Warranty conditions

If the vehicle is repaired by the customer or a member of his personal distribution network, ELECTRIC MOTION will not bear the cost of labour.

This warranty does not cover the cost of transporting the part or the risks associated with the drop-off and pick-up of your product at the dealer. However, it does cover the return journey to the customer or the official EM dealer.

If the defective part is covered by the warranty, it will be returned to the customer, ELECTRIC MOTION or an official EM dealer reserves the right to replace the defective parts or products with new or factory-revised parts or products.

All replaced parts and products will become the property of ELECTRIC MOTION or the official EM dealer.

After acceptance of the guarantee, ELECTRIC MOTION will proceed with the reimbursement of the sale price of the defective part, the said reimbursement taking the form of a credit note to be deducted from the current invoices.

In order to benefit from the warranty, the user must provide proof of checks and revisions in accordance with the owner’s manual, which justifies that the maintenance operations recommended by the manufacturer have been carried out.

All new EM vehicles are accompanied by an owner’s manual.

Repair work under warranty must be carried out under the responsibility of and in the EM workshop or in the workshop of an authorised EM dealer.

Limitation of warranty

The ELECTRIC MOTION warranty is limited if it is proven that the defect is due to :

Exclusion of the warranty

The ELECTRIC MOTION warranty does not cover the following cases:

Modifications or adaptations made without ELECTRIC MOTION’s prior written consent, including:


The use of non-genuine EM parts or modified parts systematically eliminates any possibility of warranty claims. The same applies to internal modifications to the electronic parameters of your vehicle.

Furthermore, these modifications, which tend to increase the power and/or speed, are the responsibility of the owner.

We would like to remind you that it is strictly forbidden to modify the parameters of your EM bike.

Concerning the information you can find (on the internet or anywhere else) do not under any circumstances replace the parameters or the program of your EM electric motorbike by parameters or a program coming from a third party.

Our settings are created and tested only for our EM electric motorbike and any other program is incompatible with our EM electric motorbike.

A different program from ELECTRIC MOTION will damage your bike (it will not be faster or more efficient…).

Moreover, such a modification is noticeable during a check carried out on your vehicle and automatically cancels your warranty.